Wednesday, April 18, 2007

Great Expectations

No, this is not a post about the 1998 movie that starred Gwyneth Paltrow, but rather an important management lesson I am learning.

As I grow and evolve as a manager and leader, I am learning various successful (and too many unsuccessful) techniques. However, one I recently implemented with what appears to be a bit of success is that setting clear expectations are paramount.

I have sometimes taken for forget that those I lead have not had the same experiences, successes, failures, motivating events, or diverse happenings that shape who I am and who I aspire to be. For those reasons, it would be impossible for those I lead to just "know" what I define as successful.

So, I gotta tell 'em. Sounds pretty straightforward huh?

Well, my recent example was with an employee who has some real talent for entertaining a crowd and putting together a good show. However, this person just wasn't "getting it" as some people like to say. So, about two months ago, as a staff, we collaborated and established some very tangible, pass/fail, expectations.

Guess what? It worked. Not only did this person excel at the limited list of expectations, but the level of excitement and confidence is soaring through the roof.

It is ironic. What my 2 year old daughter can do pretty well, I sometimes have trouble with - communication.

Take care.

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